Pavilion BookStore

Frequently Asked Questions

1. How can I contact Pavilion Books?

Details about how to get in touch with us are on our Contact Us page

2. How can I contact an author?

We cannot give out personal mail or email addresses for our authors. However, all author mail is forwarded directly to our authors via our publicity departments.
Please note that we cannot guarantee a reply.
Please write to:
'Author name' c/o Pavilion Books The Old Magistrates Court 10 Southcombe Street, London, W14 0RA

3. How do I make an order?

To place an order, simply click on the order basket icon button against the appropriate book title. Visit 'My Cart' to view to contents of your basket. Visit 'checkout' when you have finished shopping, click to pay, and you will be asked to enter your delivery information and your credit card details.
All orders must be in UK pounds sterling.
If you have any questions regarding your order please email us at

4. Do you accept unsolicited manuscripts?

We are happy to accept unsolicited submissions but due to the high volume of proposals we receive, are unable to acknowledge receipt. Please take time to read the submission guidelines below and check the subject matters published by our imprints.
Submissions should contain a proposed outline, chapter outline and a sample chapter if available, accompanied by a cover letter containing your name, address and other contact details. Please include a stamped, addressed envelope to enable us to respond to you.
Post submissions and general queries to the ‘Publisher’ and add the relevant imprint name (e.g): Publisher, Pavilion Old Magistrates Court 10 Southcombe Street London W14 0RA
We do not accept handwritten proposals. All work should be typed and double-spaced. Pages should be numbered if possible.
Although we take great care with all material we receive, it is not advisable to send us the only copy of your manuscript and any illustrations because we do not accept responsibility for any material sent. All submissions are sent at owners risk.

5. The book I am looking for is not on the website?

There will be occasions when we do not have copies of the books that we have published in the past - this can be for a number of reasons. There are a number of resources available to locate "missing" books. Please see below for a few suggestions:
Abe Books
Book Finder

6. How can I access your catalogues?

You can view all of our catalogues online here. To request a printed copy of our latest catalogue please email us at

7. What are your delivery charges?

Please refer to our delivery terms.

9. How long will it take for my book to arrive?

Standard delivery should arrive within 3 - 5 working days.

10. How can I return a book?

We want you to enjoy every book you buy from us. Therefore if you are unhappy with any product you purchase on this website for any reason you may return it to us in its original condition within 20 working days and we will provide a full refund. If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the postage costs.
To make a return please contact us to let us know you have an item you would like to return. Please send back the item securely wrapped, along with your packing slip and a letter giving the reason for the return.
Please send the package to the following address:
Online Returns Department Pavilion Books 10 Southcombe Street, London, W14 0RA
We recommend that you use a recorded delivery service.
This does not affect your statutory rights.